Partial
Resolved
Elevated error rate
05:21 UTC
+0 min
Investigating
We are seeing an elevated rate of 5xx responses from Catbird API in one region and are investigating.
06:30 UTC
+1 h 09 min
Identified
The cause has been traced to a recent configuration push. A rollback is in progress.
07:51 UTC
+2 h 30 min
Monitoring
Rollback complete. Error rates have returned to baseline; we are monitoring for recurrence.
09:13 UTC
+3 h 52 min
Resolved
The incident is resolved. No customer data was affected.
Root cause
A configuration change to the gateway in one region set an invalid upstream timeout, causing it to drop connections under load. We have added validation to the config pipeline and a canary stage before regional rollout.