Major
Resolved
Network connectivity issue
05:22 UTC
+0 min
Investigating
Catbird Web App is unreachable for some users. We are investigating.
06:13 UTC
+51 min
Identified
The issue is a routing change at our cloud provider. We are rerouting traffic.
07:13 UTC
+1 h 51 min
Monitoring
Traffic has been rerouted and Catbird Web App is reachable again. We are monitoring.
08:14 UTC
+2 h 52 min
Resolved
The provider has reverted the change. The incident is resolved.
Root cause
An upstream routing change at our cloud provider withdrew the routes to one of our load balancers. We have added a second load balancer in another zone and alerting on route changes.