Major
Resolved
Service unavailable
03:53 UTC
+0 min
Investigating
Catbird Document Processing is not responding. We are investigating.
04:40 UTC
+47 min
Identified
The primary database failover did not complete. We are promoting a healthy replica.
05:35 UTC
+1 h 42 min
Monitoring
The replica has been promoted and Catbird Document Processing is serving traffic again. We are monitoring.
06:30 UTC
+2 h 37 min
Resolved
Catbird Document Processing has been stable since the failover. The incident is resolved.
Root cause
During routine maintenance the primary database failed over to a replica that was still catching up, and connections were refused until it was promoted manually. Failover now waits for replicas to be in sync.